Sunday, November 30, 2008

Customer Circus

Following the debacle,
Comcast did a pretty good job of reaching out to both consumer and business audiences. I just saw their director of digital care, Eliason speak at the WOMMA conference. Looks like Bob Garfield is also acknowledging that Comcast is being responsive (at least) to customer issues. He is expanding the scope of his mission though - he'll continue his customer service reviews at

-- Post From My iPhone

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