I wanted to thank everyone who came to my session at WOMMA Marketing Summit this year, where I presented about social media KPIs. It turned out to be a pretty big crowd. I got many thoughtful questions from the audience. I wanted to share some of them with you here:
Q: You mentioned the role of social vs. paid and earned media. What about owned media?
A: Yes, owned media is gaining more traction as companies embed social and engagement features into their brand sites.
Q: You showed a connection between large ticket-item purchases and word of mouth. What about CPG products?
A: I wanted to make the point that what someone else thinks or advises influences even those purchases that are in the thousands. For CPG products, the trend is even stronger. Word of mouth does influence shopping decisions.
Q: You showed some strong results for charity: water's September campaign, that was created with donated services. How much would it cost to run a similar campaign?
A: Yes, those services cost a bit. But the point I want to leave you with is that the campaign was optimized for measurement from start to finish. The most important success metric was the amount of money charity: water could raise to bring clean water to people in need in Central African Republic. Yet, they also knew how many fans they had, how much traffic they were getting to their web site from Facebook and media, and how many campaigns were starting at any given point. [[posterous-content:pid___0]][[posterous-content:pid___1]]