Tuesday, April 7, 2015

Majority Multicultural Areas Are the Future of America…and Marketing


 
Emerging Trend: Culturally relevant content and products are appealing to non-Hispanic whites as well as multicultural audiences.

·         Non-Hispanic whites in majority multicultural areas, which Nielsen coins as Super Geos in its recent report, show similar purchase patterns as multicultural consumers.

·         Programs such as Black-ish and Fresh off the Boat are attracting diverse audiences, including non-Hispanic whites.

 Implication: Your targets are not what they seem. As populations shift in size and attitudes, marketers should not miss the opportunity to appeal to audiences based on cultural interest.

Action:

1-      Watch millennials and generation Z who are more accepting of cross-cultural experiences than older generations.

2-      Target based on lifestyle segments, not only demos.

3-      Pilot programs in super geo areas (e.g., NY, LA, SF, New Orleans, Nashville)

Monday, March 23, 2015

Would you manage your home by phone?

Emerging trend: Smartphones are becoming home data managers – capable of tracking and enabling habitants’ activities (music, shopping, cooking) and home settings (e.g., temperature, safety, lights).

Implication: Device and chip makers will compete with telecom players will gain a bigger share of home networking. They will want consumers to have their brands to be top of mind and trust them with more personal information.

Action:

1-      Seize the opportunity to re-brand, with new products and capabilities that go beyond communication.  

2-      Put permission marketing ahead of precision marketing when messaging consumers about their home.

3-      Communicate benefits such as convenience, time-saving and comfort when setting up a home network and assure consumers their information (e.g., lifestyle habits, address and app usage) will be kept safe.

Would you like to use your phone or a wearable device to manage your home-based activities? Or would you find it intrusive?

Special thanks to Zuzanna Skalska of 360inspiration who informed me of Samsung CEO’s keynote speech on future homes at the recent IFA conference and inspired this post.

Friday, March 6, 2015

Dark Social: How To Crack That Nut!


Emerging trend: Dark social, as in private social media conversations (e.g., SMS, email, Snapchat, Whatsapp, FB messenger), is significantly bigger in volume and impact more decisions than what we coin as word of mouth today. This trend was first brought to public attention by the Atlantic. And now according to a new study from Radium One cited in Media Post
·         91% of Americans regularly share information via dark social methods, and  

·         59% of all online sharing is via dark social

Implication: Critical opinions about family, health, politics, and religion will largely remain in private digital circles. Marketers will need to rely on self-reported data (e.g., surveys, interviews) and trusted relationships to gauge brand and other topic mentions in dark social.
Action:
1- Improve email targeting
2- Make your content hyper relevant to your target audience. 
3- Invest in social CRM team and infrastructure to keep close connections with customers who will take the information to their friends and family, and give you feedback.

Wednesday, January 14, 2015

Mobile Transaction Success

There are many exciting developments in mobile space with beacons remembering consumer preferences, Apple watch and smart cars. However, two out of three attempted transactions on smartphones fail due to poor user experience!

Here are some tips on how companies can close the loop with customers across the decision journey by providing in-app support: Feel free to click on the link to webinar with ZineOne, featuring Nielsen insights.

Monday, September 29, 2014

Monetizing Mobile Moments: The Three Principles of In-App Support

I was honored to co-author the whitepaper Monetizing Mobile Moments: The Three Principles of In-App Support with Debjani Deb and Sona Sharma of ZineOne. The whitepaper delves into emerging trends such as mobile-first companies, chips that make our devices context-smart and the growing demand for in-app support from millennials. It underscores the need for companies to address mobile customer needs proactively, by being context aware and responding in real-time. You can download the paper here

http://zineone.com/downloads/MonetizingMobileMoments.pdf

Tuesday, July 22, 2014

Home Networking Means We'll Have More Than TV and Online Data Per Zipcode

Emerging Trend:  With the advent of Internet-connected home networking systems and devices, marketers will need to have a holistic look at home-related data – ranging from the living room, into the kitchen and garage.

Implication: We will have the ability to map out consumer behaviors and needs at a very granular level and serve ads in a highly tailored and effective manner.

Action: Follow Google, Apple and Microsoft partnerships with Samsung, Phillips Lighting, Dell, Qualcomm, Intel, as well as auto makers. These companies are working to activate household devices and meters with Internet-connected chips.

Tuesday, May 27, 2014

What Apple's Acquisition of Dr. Dre's Beats Means


Emerging trend: Apple is bringing location-based targeting to music audiences, moving to buy Dr. Dre’s Beats electronics business.

Implication: Apple will extend its ad network and iBeacon service to Beats streaming service to Beats streaming service, which predicts what type of music users may like based on their location.

Action: Line up to target heavy data users who will pay extra for streaming music and other entertainment content.